Customer Service Representative with Expertise in German Language Support
Há 1 mês
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our company values diversity and welcomes everyone, embracing unique styles and fostering an inclusive workplace that empowers employees to bring their whole selves to work.
About Our Client
Our client is a research-driven company that develops and partners to provide effective and reliable solutions for foot health and pain-free living. They believe everyone should be able to go wherever they want in comfort and aim to provide people with solutions to keep their feet healthy.
Job Responsibilities
As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner. You will analyze customer problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media. You will develop a sound understanding of our client's products and services and embody our company values as a brand ambassador.
Requirements
To succeed in this role, you will need a fluent level of German with exceptional grammar and spelling skills, a high level of English (both written and spoken), and a genuine passion for delivering outstanding customer service. You will also need strong administrative skills with a keen eye for detail and a professional outlook with a proactive approach to problem-solving.
Benefits
We offer a temporary contract with a 3-month probation period, with the possibility of extension. The contract includes a full-time schedule of 39 hours per week, with working days/hours from Monday to Thursday (9:00 am to 6:00 pm) and Friday (9:00 am to 5:00 pm). The salary is €18,000.00 gross per year, with a bonus of €400 gross if the contract is ended without sanctions. We also offer top performance incentives, 2 accrued days per month, 24 calendar holidays per year, paid bank holidays, and 1 extra day in lieu. Additionally, we provide hybrid work arrangements with 4 days per month at the office and the rest working from home (100% WFH possibility). Finally, we offer 1 week of full-time training fully based in the office and best-in-class people engagement activities and programs.
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