Sleep Industry Expert

Há 3 dias


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro
Transforming Customer Experiences

We are Emma – The Sleep Company, a trailblazer in the sleep industry. Our goal is to deliver exceptional experiences for every customer, and we're looking for talented professionals to join our team.

About the Position

As a Sleep Industry Expert, you will be instrumental in maintaining and recovering brand trust, leading cross-functional initiatives, and improving existing product standards while shaping CX requirements. You will be responsible for resolving complex customer issues, using the customer's voice as a guide to drive lasting solutions.

Main Responsibilities:
  • Issue Resolution: Manage and resolve complex customer issues, ensuring seamless and efficient case management.
  • Stakeholder Management: Serve as the main point of contact for VP/Country Managers on customer escalations, acting as a subject matter expert (SME) on customer experience (CX).
  • Data Analysis: Conduct detailed root cause analyses for escalations, providing data-driven insights to leadership and key stakeholders.
  • Collaboration: Collaborate on cross-functional initiatives to enhance CX, eliminate defects, and ensure continuous business improvement.

Our Culture:
  • Multinational Team;
  • Pet-Friendly Environment;
  • Opportunity for Growth and Development;
  • Competitive Benefits Package.


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