Training Development Manager

3 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Overview: As a Trainer Specialist, you will be at the forefront of our team's growth and expertise, empowering agents, partners, and vendors with the knowledge and skills to deliver exceptional service. This dynamic environment requires developing impactful training programs and knowledge resources that drive our customer support to the next level.

Salary: We offer a competitive salary and stock options. The estimated annual salary for this role is approximately €60,000 - €80,000 based on industry standards in Portugal.

Job Description:

  • Develop and deliver comprehensive training programs to onboard and upskill team members and partners;
  • Manage and update our knowledge base, ensuring information is accurate, accessible, and up-to-date;
  • Collaborate with product, support, and compliance teams to translate updates into user-friendly training materials;
  • Create a variety of support resources, from FAQs to troubleshooting guides, tailored to diverse audiences;
  • Continuously improve training and knowledge materials through feedback and performance analysis;

Required Skills and Qualifications:

  • Proficiency in English (C1 level or higher), with exceptional communication and presentation skills;
  • A strong background in customer support, training, or teaching;
  • Passion for learning and a knack for making complex topics clear and engaging;
  • Detail-oriented and highly organized, with a talent for project management and coordination;
  • Strong problem-solving skills and the flexibility to adapt in a fast-paced environment;
  • Collaborative mindset: works well with stakeholders across departments and values teamwork;

Benefits:

  • Competitive salary and stock options;
  • The best tech for your job;
  • 30 days of paid holidays (excl. bank holidays);
  • Option to work 100% remotely or come to the office – your choice;
  • Ability to work abroad for 4 months a year;


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