Global ServiceNow Platform Manager

2 semanas atrás


Maia, Portugal Infineon Technologies Tempo inteiro

Job Title: Global ServiceNow Platform Manager

About the Role:

We are seeking a highly skilled Global ServiceNow Platform Manager to join our team at Infineon Technologies in Porto. As a key member of our organization, you will be responsible for overseeing the day-to-day management and administration of the ServiceNow platform, ensuring optimal performance, availability, and security.

Key Responsibilities:

  • Develop and implement a long-term strategy for the ServiceNow platform, aligning it with the organization's overall goals and objectives.
  • Identify opportunities for process improvement and automation, and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness.
  • Work closely with cross-functional teams, including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements.
  • Manage relationships with ServiceNow vendors and partners, ensuring timely resolution of issues and effective communication.
  • Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, or any similar field of studies.
  • At least 3 years of working experience as a ServiceNow Platform Owner or similar role.
  • Deep understanding of the ServiceNow platform, including HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience.
  • Experience with ServiceNow upgrades, customizations, and integrations, with a focus on staying in the latest version and keeping the system as out of the box as possible.
  • Familiarity with ITIL, especially incident and change management.
  • Knowledge of HR, Finance, and Procurement processes and systems, with the ability to understand and address each need.
  • Strong analytical mindset, problem-solving skills, and excellent communication skills.
  • Fluency in English (mandatory).

What We Offer:

  • Coaching, mentoring, networking possibilities.
  • Wide range of training offers & planning of career development.
  • International assignments.
  • Different career paths: Project Management, Technical Ladder, Management & Individual Contributor.
  • Flexible working conditions.
  • Hybrid work model.
  • Discount at on-site gym.
  • Sabbatical.
  • Birthday off.
  • Medical coverage.
  • Free parking available.
  • Health promotion programs.
  • Private insurance offers.
  • Access for wheelchairs.
  • Possibility to work remotely from abroad (EU).
  • On-site canteen available.
  • Service anniversary bonus.
  • Wage payment in case of sick leave.
  • Annual performance bonus.


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