Global ServiceNow Platform Manager
2 semanas atrás
Job Title: Global ServiceNow Platform Manager
About the Role:
We are seeking a highly skilled Global ServiceNow Platform Manager to join our team at Infineon Technologies in Porto. As a key member of our organization, you will be responsible for overseeing the day-to-day management and administration of the ServiceNow platform, ensuring optimal performance, availability, and security.
Key Responsibilities:
- Develop and implement a long-term strategy for the ServiceNow platform, aligning it with the organization's overall goals and objectives.
- Identify opportunities for process improvement and automation, and work with stakeholders to implement changes that enhance the platform's efficiency and effectiveness.
- Work closely with cross-functional teams, including HR, Finance, and Procurement, to understand their needs and ensure the platform meets their requirements.
- Manage relationships with ServiceNow vendors and partners, ensuring timely resolution of issues and effective communication.
- Develop and maintain key performance indicators (KPIs) and metrics to measure the platform's performance and identify areas for improvement.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or any similar field of studies.
- At least 3 years of working experience as a ServiceNow Platform Owner or similar role.
- Deep understanding of the ServiceNow platform, including HR Service Delivery, Financial Services Operations, or Sourcing & Procurement Operations product experience.
- Experience with ServiceNow upgrades, customizations, and integrations, with a focus on staying in the latest version and keeping the system as out of the box as possible.
- Familiarity with ITIL, especially incident and change management.
- Knowledge of HR, Finance, and Procurement processes and systems, with the ability to understand and address each need.
- Strong analytical mindset, problem-solving skills, and excellent communication skills.
- Fluency in English (mandatory).
What We Offer:
- Coaching, mentoring, networking possibilities.
- Wide range of training offers & planning of career development.
- International assignments.
- Different career paths: Project Management, Technical Ladder, Management & Individual Contributor.
- Flexible working conditions.
- Hybrid work model.
- Discount at on-site gym.
- Sabbatical.
- Birthday off.
- Medical coverage.
- Free parking available.
- Health promotion programs.
- Private insurance offers.
- Access for wheelchairs.
- Possibility to work remotely from abroad (EU).
- On-site canteen available.
- Service anniversary bonus.
- Wage payment in case of sick leave.
- Annual performance bonus.
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