Customer Success Manager: Central Europe

2 semanas atrás


Lisboa, Lisboa, Portugal Pleo Tempo inteiro

About the Role:

We are seeking a highly experienced Manager of Customer Success to lead our Central Europe regional team. As a key member of our Customer Success organization, you will be responsible for managing a team of Customer Success Managers (CSMs) who handle day-to-day operations and long-term business relationships with our Mid Market customers.

Key Responsibilities:

  • Manage a team of CSMs to ensure healthy adoption of our products and services and position Pleo to meet the current and future business requirements of our customers.
  • Develop excellent working relationships with other teams internally, specifically strong partnerships with our Sales, Marketing, and Product teams.
  • Own your team's metrics (net retention, product adoption, customer advocacy) and drive the plan to exceed our expectations.
  • Advocate for the best customer experience and serve as the customer's advocate.

Requirements:

  • Proven experience in building and managing a high-performing team in B2B SaaS companies.
  • Excellent people leader, able to hire, inspire, hold accountable, and develop an elite team.
  • Passionate about providing an exceptional customer experience with examples of how you stand out from the crowd.
  • Outstanding organizational and project management skills, and the ability to manage multiple tasks and requests.
  • Experience with CS and CRM tools (Hubspot, Salesforce, CS tools, Data Visualization, etc.).
  • Fluency in both German and English languages.

About Pleo:

Pleo is a fast-growing fintech company that helps businesses manage their company spending. We're looking for talented individuals who share our passion for innovation and customer success. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.


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