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Automotive Technical Consultant
2 meses atrás
We are seeking a highly skilled Automotive Technical Consultant to join our team in Lisbon, Portugal.
About the JobThis is an exciting opportunity for a professional with experience in automotive technical support, claims assessment, or a similar role within the automotive industry. As an Automotive Technical Consultant, you will be responsible for ensuring accurate assessment and verification of dealer information and customer claims, while providing support, guidance, and training to maintain repair quality and cost efficiency within company guidelines.
Key Responsibilities- Verify compulsory dealer information for completeness, particularly ensuring compliance with maintenance contracts.
- Check coding such as labor position numbers, material units, labor times, etc., based on repair manuals and review default labor times for accuracy and consistency with submitted damage photos and data.
- Assess customer claims following company policies based on descriptions or digital images provided.
- Review claims and reduce claimed repair costs as necessary within company guidelines.
- Provide support and training to dealers and internal departments to ensure a proper understanding of processes and procedures.
- Bachelor's degree in a relevant field, preferably in engineering, business, or a related field.
- Minimum 2-3 years of experience in automotive technical support, claims assessment, or a similar role within the automotive industry.
- Strong knowledge of repair manuals, labor times, and coding systems used in automotive repair processes.
- Excellent analytical skills with a keen attention to detail when reviewing technical information and claims data.
- Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
- Fluent in English (B1-B2 level) and Portuguese (C2 - native level).
- An attractive salary range of €50,000 - €70,000 per year, depending on experience.
- A competitive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a global company that offers a wide range of career development opportunities.
- A dynamic and supportive work environment, with a focus on employee well-being and engagement.
