Ukrainian Customer Support Specialist for a Gaming Brand

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Title: Ukrainian Customer Support Specialist for a Gaming Brand

About the Role:

We are seeking a highly skilled Ukrainian Customer Support Specialist to join our team at Sitel Corp. in Lisbon, Portugal. As a customer service specialist, you will be responsible for providing exceptional support to our clients, a world market leader in gaming consoles and production.

Key Responsibilities:

  • Respond efficiently and effectively to all customers' enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client's products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Requirements:

  • Native or Proficient level of Ukrainian (C2)
  • Proficient level of English (C1)
  • Previous experience in Customer Service preferred
  • A calm, cool and level-headed attitude in every situation
  • Excellent self-organizing skills
  • A proactive approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI's
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)
  • Must hold EU citizenship or a valid work permit for Portugal
  • Availability to work from our site in Sete Rios (Lisbon)

About Us:

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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