Italian Back Office Support Specialist for a Leading Gaming Brand
1 semana atrás
Role Overview
We are seeking a skilled and multilingual Back Office Advisor to join our team in providing exceptional customer support for our gaming brand.
Key Responsibilities
- Provide timely and effective resolutions to escalated customer inquiries and complaints
- Conduct thorough investigations into escalated cases, gathering relevant information and identifying root causes
- Communicate with customers via phone, email, and chat to understand their concerns and deliver resolutions
- Make informed decisions and recommendations based on company policies and product knowledge
- Manage escalations effectively, prioritizing urgent cases and escalating to higher levels of management when necessary
Requirements
- Native or proficient level of Italian (C2)
- Advanced level of English (C1)
- Previous experience in customer services or escalation support role, preferably within the gaming industry or tech support environment
- Excellent listening, communication, and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
What We Offer
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance
- Growth opportunities through various development programs
Join Our Team
We believe in memorable associate experiences and offer a dynamic work environment where you can improve your quality of life and grow your career.
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