German Back Office Support Specialist in the Gaming Industry
Há 1 mês
This is an exciting opportunity to join our team as a Back Office Advisor for a world-renowned gaming brand. Our client is a leading manufacturer of home video game consoles and a major player in the gaming industry.
Responsibilities- Comply with company policies and procedures to meet statutory, quality, and business requirements.
- Resolve escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.
- Conduct thorough investigations into escalated cases, gathering relevant information from multiple sources, analyzing data, and identifying root causes to determine appropriate solutions.
- Communicate with customers via phone, email, or chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
- Make informed decisions and recommendations based on company policies, product knowledge, and customer needs, balancing business objectives with customer satisfaction.
- Manage escalations effectively, prioritizing urgent cases, escalating to higher levels of management or technical support teams when necessary, and ensuring resolution within established timelines.
- Maintain accuracy and detailed records of escalated cases, including descriptions of the issues reported, actions taken, and resolutions provided, in accordance with company policies and regulatory requirements.
- Identify recurring issues or trends in escalated cases and collaborate with relevant teams to implement process improvements, update knowledge bases, and enhance customer support procedures.
- Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.
- Provide guidance, training, and support to front-line customer service representatives on handling complex issues and escalating cases appropriately.
- Complete daily tasks as allocated in an efficient and timely manner.
- Monitor and control numerous concurrent tasks in tandem.
- Proactively and independently work to meet targets and goals.
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleYou are passionate about the Gaming Industry and also assisting customers? On top of that, you would like to live in one of the most vibrant cities in Europe? This position might be the perfect match for you.Key ResponsibilitiesAddress escalated customer inquiries, complaints, and technical issues related to products and services.Conduct...
-
German Gaming Support Specialist: Thrive in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroAbout the RoleWe are seeking a skilled German-speaking Gaming Support Specialist to join our team in Lisbon, Portugal.The ideal candidate will have fluent German language skills, good English proficiency, and a passion for gaming. As a Gaming Support Specialist, you will be responsible for providing top-notch customer support via email, chat, and phone...
-
Lisboa, Lisboa, Portugal Sitel Tempo inteiroRole OverviewWe are seeking a skilled and multilingual Back Office Advisor to join our team in providing exceptional customer support for our gaming brand.Key ResponsibilitiesProvide timely and effective resolutions to escalated customer inquiries and complaintsConduct thorough investigations into escalated cases, gathering relevant information and...
-
Gaming Industry Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob SummaryYou are passionate about the Gaming Industry and assisting customers? On top, you would like to live in one of the most vibrant cities in Europe? Then this role might be a perfect match for you.About the JobThis full-time position as Technical Support Agent will offer you the opportunity to work with products and services related to the gaming...
-
Senior Gaming Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro**Career Opportunity in Technical Support for Gaming Products**We are seeking a highly skilled Senior Gaming Support Specialist to join our team in Lisbon. As a key member of our customer support department, you will play a crucial role in providing exceptional technical assistance to customers.About the Role:Provide expert technical support services via...
-
Gaming Product Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob DescriptionWe are looking for a skilled Technical Support Agent to join our international team in Lisbon. As a Gaming Product Support Specialist, you will be responsible for providing top-notch technical support services to customers.About the JobYour responsibilities and impact as a Technical Support Agent will include:Consulting with customers on...
-
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroJob OverviewWe are seeking a highly skilled German-speaking Back Office Advisor to join our gaming support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Estimated Salary: $45,000 - $65,000 per yearThis role is ideal for individuals who possess excellent communication...
-
Gaming Product Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroYour future career path will be as a Gaming Product Support Specialist at Blu Selection, located in Lisbon. This role will enable you to work with gaming products and provide expert technical support services to customers through various channels. The ideal candidate for this position will have strong communication skills, enthusiasm for gaming, and...
-
French Gaming Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob DescriptionWe are seeking a skilled French Gaming Support Specialist to join our team at Sitel, where you will be working as a Back Office Advisor for a world-renowned video game brand.Job SummaryThis is an exciting opportunity to work in a multicultural environment with a leading gaming brand. As a Back Office Advisor, you will be the first point of...
-
Customer Support Specialist
Há 2 dias
Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroAbout UsWe are Descompagnons Trabalho Temporário Lda, a multinational organization known for providing top-notch sales and customer service solutions. Our team is diverse and dynamic, with talents from over 80 nationalities.Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our gaming products team in Lisbon. As a key member of...
-
Customer Support Specialist for Gaming Products in Lisbon
1 semana atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you passionate about gaming and technology?About the RoleWe are seeking a highly motivated and customer-focused Technical Support Agent to join our team in Lisbon.Your primary responsibility will be to provide exceptional technical support to customers, ensuring their queries are resolved efficiently and effectively. You will be the face of our brand,...
-
Polish Customer Support Representative for Gaming Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroAbout the Role:As a Back Office Advisor at Sitel Corp., you will be responsible for providing exceptional customer service and support to our clients in the gaming industry. Your primary focus will be on resolving escalated customer inquiries, complaints, and technical issues related to hardware, software, subscriptions, and online services.Key...
-
Customer Support Specialist for Gaming Industry
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroYou are passionate about the gaming industry and customer support? This role might be the perfect match for you.Key ResponsibilitiesYour primary tasks as a Technical Support Agent will be:Addressing escalated customer inquiries, complaints, and technical issues related to products and servicesConducting thorough investigations into escalated cases, analyzing...
-
Gaming Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the OpportunityWe are seeking a skilled and enthusiastic technical support specialist to join our team in Lisbon, Portugal.This is a fantastic opportunity for a gaming enthusiast who wants to develop their skills and work in a foreign country.Key ResponsibilitiesConsult with customers on gaming product purchasesProvide expert technical support services...
-
Multilingual Customer Support Representative for Gaming Industry
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout Our Company">We are a leading provider of outsourced customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. At Sitel, we empower our associates to grow their careers and improve their quality of life.Our ClientA world market leader in gaming consoles and production company is seeking a Back...
-
Dutch Customer Support Specialist for a Global Gaming Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled Dutch Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to clients in the gaming industry.
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal (Ptw) Pole To Win International Tempo inteiroPole To Win International is a global leader in the gaming industry, and we're looking for an exceptional Customer Support Specialist - Console Gaming to join our team. About the RoleWe offer a competitive salary of $45,000 per annum, commensurate with experience, plus benefits and opportunities for growth.The ideal candidate will have fluency in English and...
-
Customer Service Specialist for Gaming Industry
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroSituated in Lisbon, Portugal, this role offers an exceptional opportunity to work with a world-renowned gaming brand. As a Customer Service Specialist, you will be the first point of contact for resolving escalated customer inquiries and technical issues related to hardware, software, and online services.The ideal candidate will possess native or proficient...
-
Lisboa, Lisboa, Portugal Testronic Group Tempo inteiroWe are seeking a highly skilled Gaming Quality Assurance Specialist to join our Localization Quality Assurance team at Testronic Group. As a specialist in this role, you will be responsible for ensuring the highest quality gaming experience for players worldwide.Key Responsibilities:Finding and correcting any translation errors, spelling mistakes, and...
-
Lisboa, Lisboa, Portugal Testronic Tempo inteiroOverviewTestronic, a renowned localization quality assurance company, is seeking an experienced Localization Quality Assurance Specialist to join our team. As a key player in the gaming industry, we pride ourselves on delivering exceptional quality and ensuring that our clients' games meet the highest standards.Estimated Salary: $45,000 - $60,000 per yearJob...