Dutch Customer Support Specialist for a Gaming Brand
2 meses atrás
Customer Service Opportunity
We are seeking a skilled Dutch customer support specialist to join our team at a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist, your daily responsibilities will include:
- Responding efficiently and effectively to all customers' enquiries within given timescales
- Developing and maintaining a full technical knowledge of the client's products and services
- Dealing with all correspondence as requested/required
- Accurately logging all calls and in line with procedures
- Responsibly maintaining and updating all job-related administrative forms
- Recognizing when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
- A proficient level of Dutch (C1)
- An intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Portugal
Benefits
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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