Customer Support Specialist for a Multinational Gaming Brand

Há 1 mês


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Summary: We are seeking a highly skilled and experienced Customer Support Specialist to join our team as a Dutch Language Customer Service Representative for a Global Video Game Leader in Portugal. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Respond efficiently and effectively to all customers' enquiries within given timescales

• Develop and maintain a full technical knowledge of the client's products and services

• Deal with all correspondence as requested/required

• Accurately log all calls and in line with procedures

• Responsibly maintain and update all job-related administrative forms

Requirements:

• Proficient level of Dutch (C1)

• Intermediate level of English (B1)

• Previous experience in Customer Service preferred

• Impeccable communication skills

• A calm, cool and level-headed attitude in every situation

• Excellent self-organizing skills

• A proactive approach and willingness to work on own initiative

• Ability to work under pressure, in order to achieve deadlines and KPI's

• Ability to adapt to a continuously changing environment and procedures

• Knowledge of Microsoft Office Pack (Word, Excel)

• Must hold EU citizenship or valid work permit

• Be a local candidate or willing to relocate to Portugal

Benefits:

• Signing bonus

• Relocation package

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture



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