Gaming Support Specialist
2 semanas atrás
Gaming enthusiasts and language aficionados, take note We're seeking a skilled Gaming Support Specialist to join our dynamic team in Lisbon. As a key member of our international team, you'll play a crucial role in delivering exceptional customer experiences and fostering meaningful connections with users from diverse backgrounds.
About the Role:
We're looking for a highly motivated individual with excellent communication skills, both written and verbal. Your primary responsibility will be to provide top-notch support to customers through various channels, including phone, email, and social media. You'll also be responsible for adapting our brand's tone and voice to ensure seamless interactions across different platforms.
Key Responsibilities:
- Respond to inbound requests and document relevant case information in a timely and efficient manner.
- Assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
- Adapt our brand's voice and tone to match the unique characteristics of each interaction.
- Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
What We Offer:
In exchange for your hard work and dedication, we provide a comprehensive package that includes:
- A competitive salary of €38,500 per annum (based on 40 hours/week), comprising a gross monthly income of €1,269€.
- A paid training program to equip you with the necessary skills and knowledge to excel in your role.
- A full-time contract with fixed working hours (Monday to Friday, 8am-5pm) and regular breaks throughout the day.
- The opportunity to work with a multinational organization recognized as one of the best sales and customer service solutions providers in the world.
- Free Portuguese language courses, water sports activities, soft trekking, and more
- Private health insurance included from the first day of contract signature.
- Airport pick-up and administrative support for your integration in Portugal.
- Subsequent reimbursement of flight costs.
- Free annual flight home.
About Us:
We're a forward-thinking company committed to nurturing a culture of excellence, professionalism, and intercultural understanding. Our mission is to create a workplace where talents from diverse backgrounds can thrive, grow, and contribute to our shared success.
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