Back Office Operations Specialist For Global Gaming Brand
1 semana atrás
We are seeking a skilled Back Office Operations Specialist to join our team in Lisbon, Portugal. This exciting opportunity will allow you to develop your career in a dynamic and innovative company.
Key Responsibilities:- Maintain core business operations by managing administrative tasks and delivering in-depth analysis on customer data.
- Provide excellent customer service by being a first point of contact for resolving escalated customer inquiries, complaints, and technical issues.
- Analyze customer data to identify root causes and determine effective solutions, communicating with customers through various channels.
- Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.
- Dutch native speaker with an excellent level of English.
- Ability to deliver deep analysis on customer data.
- Working independently and under minimal supervision.
- Paying great attention to detail and working accurately.
- Having analytical and problem-solving skills.
- Being an attentive listener, comfortable, and skillful at communicating with people.
- Being energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Portugal for an international career and life experience.
- Valid Portuguese work permit or nationality that allows working in an EU-country.
- Type of contract: Unfixed term contract with 30 days probation period.
- Office-based job with full-time hours (40h/week) Monday – Friday, 09:00-19:00 (GMT).
- Salary: €16,584/year (plus performance bonus) + Loyalty Bonus: €300 every 3 months + Performance bonus + Meal vouchers.
- Paid professional training.
- Fun and engaging company-wide initiatives.
We are a global leader in the BPO industry with 170,000 employees across the globe. Our innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Living in Lisbon offers a unique blend of cultural history, delicious cuisine, and friendly community. Enjoy a warm climate, sunny beach life, and a large English-speaking local community.
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