Automotive Warranty Process Expert
Há 3 dias
Randstad II - Prestação de Serviços, Limitada is seeking a highly skilled Automotive Warranty Process Expert to handle highly sensitive data relating to individual customer warranty agreements.
About the Role:
You will act as interface to customer service/after-sales partners (e.g., body builders, workshops), maintaining input relating to warranty in SAP. Additionally, you will manage highly sensitive data relating to individual customer warranty agreements, assess all inputs critically, safeguarding compliance and preventing fraud, analyze data and develop recommended actions (e.g., suggesting additional data interface to be implemented; detecting error patterns in master data), and act as contact person for sales organization and business partners.
Requirements:
- Technical/business-oriented background.
- Ideally completed studies (university/university of applied sciences) with a technical or business orientation or a comparable qualification (e.g., technician/master craftsman with relevant experience).
- Preferably experience in the field of after-sales, ideally in the area of warranty or in a comparable field of activity.
- Basic understanding of ERP systems (ideally SAP) and modern database systems, MS Office skills, especially in Excel.
- Basic product knowledge in the field of commercial vehicles.
- Fluent in oral and written English to present complex issues.
- Independent, structured, and cooperative way of working, with an interest in intercultural collaboration.
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