Lisbon Lighting Support Specialist
Há 3 dias
Your responsibilities and impact as a Lisbon Lighting Support Specialist will be multifaceted:
- Providing timely support to customers through responsive inbound requests, coupled with diligent documentation of relevant case information.
- Assisting users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
- Adapting the brand's voice and tone for interactions across both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
- Maintaining excellent customer satisfaction by responding in an appropriately friendly manner.
To succeed in this role, you must possess the following qualities:
- You are a native French speaker, which is a requirement, and possess a good level of English.
- You are seeking a job opportunity abroad.
- You are motivated and committed to your work.
- You have no trouble writing in French.
- You are a team player, willing to collaborate with diverse nationalities.
Bonus skills include:
- Sales/commercial background.
- Previous experience in customer service or credit recovery.
We offer a competitive package that includes:
- A gross monthly salary of €890 x 14 months.
- A performance bonus of up to €100 per month.
- Meal vouchers of €7.23 per workday.
- Reimbursement of some transportation costs.
- Private health insurance and dental plan after six months.
Additional benefits for those outside Portugal:
- Reimbursement of up to €400 for initial flight tickets after four months within the company.
- Four months of accommodation in a shared flat provided by the company, with rental fees applicable.
Our company was founded by two French entrepreneurs in 2000 and has since become an international customer experience specialist with a global presence and over 50,000 employees.
We operate an international hub in Lisbon, where we manage customer service experiences on behalf of progressive brands worldwide.
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