Lisbon Lighting Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

Your responsibilities and impact as a Lisbon Lighting Support Specialist will be multifaceted:

  • Providing timely support to customers through responsive inbound requests, coupled with diligent documentation of relevant case information.
  • Assisting users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
  • Adapting the brand's voice and tone for interactions across both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
  • Maintaining excellent customer satisfaction by responding in an appropriately friendly manner.
About You

To succeed in this role, you must possess the following qualities:

  • You are a native French speaker, which is a requirement, and possess a good level of English.
  • You are seeking a job opportunity abroad.
  • You are motivated and committed to your work.
  • You have no trouble writing in French.
  • You are a team player, willing to collaborate with diverse nationalities.

Bonus skills include:

  • Sales/commercial background.
  • Previous experience in customer service or credit recovery.
What's in It for You?

We offer a competitive package that includes:

  • A gross monthly salary of €890 x 14 months.
  • A performance bonus of up to €100 per month.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of some transportation costs.
  • Private health insurance and dental plan after six months.

Additional benefits for those outside Portugal:

  • Reimbursement of up to €400 for initial flight tickets after four months within the company.
  • Four months of accommodation in a shared flat provided by the company, with rental fees applicable.
About Your Future Company

Our company was founded by two French entrepreneurs in 2000 and has since become an international customer experience specialist with a global presence and over 50,000 employees.

We operate an international hub in Lisbon, where we manage customer service experiences on behalf of progressive brands worldwide.



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