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Lighting Product Support Specialist
2 meses atrás
We are looking for a customer-focused Technical Support Agent to join our team in Lisbon, Portugal. As a Lighting Product Support Specialist, you will play a vital role in providing exceptional support to customers through various channels, including phone, email, and social media.
Responsibilities:
- Respond to inbound requests and document relevant case information
- Assist users with Pre-Sales, General Inquiries, and technical support issues via various channels
- Adapt the brand's voice and tone for interactions on both private and public channels
- E nsure excellent customer satisfaction by responding in an appropriate and friendly manner
About You:
- You are a native German speaker with a good level of English
- You have good communication skills, are proactive, and a team player
- You are motivated and committed to your work
- You have no trouble with writing in German
- You are a team player and willing to work with many other nationalities
What We Offer:
- A competitive salary of €1100 gross per month (paid 14 times) plus up to €100 performance bonus
- Meal vouchers of €7.23 per workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan after six months
- Opportunity to be part of a challenging and fast-paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- Fully paid training, professional development, and career evolution
About Us:
We are Blu Selection, a Customer Experience Specialist with a global presence and over 50,000 employees. Our international hub in Lisbon is dedicated to delivering exceptional customer experiences on behalf of progressive brands.
