Luminary Support Specialist
Há 7 dias
Are you ready to shine in a dynamic role with a global leader in smart lighting solutions?
We are seeking an experienced Technical Support Agent to join our multicultural team in Lisbon, Portugal. As a key member of our customer support team, you will provide top-notch assistance to customers via various channels, including phone, email, and social media.
Your responsibilities will include:
• Responding to customer inquiries and resolving technical issues
• Documenting case information for future reference
• Collaborating with internal teams to ensure seamless support experiences
You will be working in a fast-paced environment alongside a diverse team of professionals who share your passion for delivering exceptional customer experiences. If you're looking for a challenging and rewarding opportunity that offers opportunities for growth and development, we encourage you to apply
About the Role:
This is a full-time position offering a competitive salary of €1,100 gross per month (14x), plus up to €100 monthly performance bonus, meal vouchers of €7.23 per workday, reimbursement of some transportation costs, and private health insurance and dental plan after six months. Additionally, if you live outside Portugal, you'll receive reimbursement of up to €400 for your initial flight ticket after six months within the company and 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
We also offer fully paid training, professional development, and career evolution opportunities.
The Company Overview:
Founded by two French entrepreneurs in 2000, our company has evolved into a global Customer Experience Specialist with over 50,000 employees worldwide. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.
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