Lighting Product Support Specialist for Multinational Brands in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Role

We are seeking a highly motivated Technical Support professional to join our team in Lisbon, Portugal. As a key member of our Customer Experience department, you will be responsible for providing exceptional support to customers across various channels.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues via phone, email, and social media.
  • Assist with pre-sales, general inquiries, and technical support requests.
  • Adapt our brand's voice and tone to ensure consistency across all interactions.
Requirements

To succeed in this role, you must possess:

  • Excellent communication skills in English (native French speaker is preferred).
  • A good level of English proficiency.
  • The ability to work in a multicultural environment.
  • Motivation and commitment to delivering high-quality results.
  • No difficulties with writing in French.
  • Strong teamwork and adaptability skills.
What We Offer

We provide a comprehensive compensation package that includes:

  • A competitive salary of €890 gross/month.
  • A performance bonus up to €100/month.
  • Meal vouchers of €7.23/day.
  • Reimbursement of some transportation costs.
  • Private Health Insurance and dental plan after six months.
  • Accommodation in a shared flat provided by the company (rental fee applies) if living outside Portugal.
  • Opportunity to collaborate with top brands in the industry.
  • Fully paid training and career development opportunities.
About Us

Our company is an international Customer Experience Specialist founded by French entrepreneurs in 2000. With over 50,000 employees globally, we take pride in delivering exceptional customer experiences on behalf of leading brands.



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