Lighting Products Support Specialist in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Your role as Lighting Products Support Specialist will be centered around delivering exceptional customer experiences.

You will be the primary point of contact for customers, providing timely and effective support via various communication channels. This includes responding to inbound requests, documenting relevant case information, and ensuring seamless issue resolution.

Assisting users with Pre-Sales inquiries, General Inquiries, and technical support issues is a key aspect of this position. You will utilize your expertise to adapt the brand's voice and tone across both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.

Achieving excellent customer satisfaction through responsive and friendly interactions is paramount. Additionally, you will work collaboratively within a multicultural team environment alongside diverse colleagues.

To succeed in this role, you must possess strong interpersonal skills and the ability to communicate effectively in multiple languages. As a native French speaker with a good level of English, you will play a vital part in shaping the customer experience.

This opportunity allows you to leverage your language skills and cultural understanding to deliver outstanding results. Sales/Commercial background or previous experience in Customer Service or credit recovery can be beneficial, but it is not mandatory.

The working hours are Monday to Saturday, rotating shifts from 7 am to 7 pm (8 hours per day). Your compensation package includes a gross monthly salary of €890 x 14 months, plus up to €100 performance bonus per month, meal vouchers of €7.23 per workday, reimbursement of transportation costs, Private Health Insurance, and dental plan after six months.

Eligible employees residing outside Portugal may receive a one-time reimbursement of initial flight ticket expenses up to €400 after four months and four months' accommodation in a shared flat provided by the company (with rental fee applicable).

This role offers a chance to be part of a dynamic, fast-paced environment, collaborate with prominent brands in the industry, and develop professionally within our international hub in Lisbon. We value fully paid training, career evolution, and employee development.



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