Senior Lighting Support Specialist
Há 1 mês
About Us
At Blu Selection, we are a global leader in smart lighting solutions, and we're looking for a talented Technical Support Agent to join our team in Lisbon, Portugal. As a multicultural organization with over 50,000 employees worldwide, we offer a dynamic and fast-paced environment where you can grow your career.
Your Responsibilities
You will provide exceptional support to our customers by responding to inbound requests and documenting relevant case information. You'll also assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels. Your role will involve adapting the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction through friendly and professional communication.
What We Offer
We provide a competitive package that includes:
- A gross monthly salary of €1,100 (paid 14x) + up to €100 / month performance bonus
- Meal vouchers of €7.23 / workday
- Reimbursement of some transportation costs
- Private Health Insurance and dental plan (after six months)
Additionally, if you live outside Portugal, you may be eligible for reimbursement of the initial flight ticket (up to €400) after six months within the company, as well as 12 months of accommodation in a shared flat provided by the company.
Your Future Career
As a member of our team, you'll have access to fully paid training, professional development, and career evolution opportunities. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands, offering you the chance to collaborate with industry leaders and expand your skills and qualifications.
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