Aerial Product Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Company Overview

Sitel Corp. is a leading manufacturer of innovative aerial products, including drones, action cameras, and related systems. Our team is dedicated to delivering exceptional customer experiences and pushing the boundaries of technology.

Salary

The estimated salary for this position ranges from $50,000 to $70,000 per year, depending on experience and qualifications. We offer a competitive compensation package, including relocation assistance and comprehensive benefits.

Job Description

This role involves providing top-notch support to customers in Italy, ensuring they receive accurate information about our products and services. As an Aerial Product Support Specialist, you will be responsible for:

  • Responding promptly and professionally to customer inquiries and issues via phone and email
  • Providing detailed information about drone products, features, and specifications
  • Assisting customers with product setup, troubleshooting, and usage guidance
  • Diagnosing and resolving technical issues related to drones, remote controllers, software, and accessories
  • Processing customer orders, returns, and exchanges
  • Tracking and updating customers on the status of their orders
  • Staying informed about the latest drone models, software updates, and industry trends
  • Providing product recommendations based on customer needs and preferences

Required Skills and Qualifications

To succeed in this role, you will need:

  • Native or proficient level of Italian (C2)
  • Intermediate level of English (at least B2)
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • A desire to learn and advance, be a curious investigator, and problem solver
  • EU citizenship or a valid work permit for Portugal

Benefits

We offer a range of benefits, including:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare and dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Others

We believe in memorable associate experiences and aim to improve your quality of life and grow your career. If you are passionate about customer support and have a keen interest in aerial products, we encourage you to apply today.



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