Service Manager
4 semanas atrás
Neotalent Conclusion is a leading Iberian specialist providing services in Information Technology and Engineering. As part of the Netherlands-based organization Conclusion, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
Role Overview:We are seeking a Junior/Mid Service Manager to join one of the largest insurance groups in the world, present in 64 countries. The successful candidate will be responsible for supporting the Service Delivery Management Lead by identifying areas of improvement in terms of service and processes.
Key Responsibilities:- Monitoring SLAs on a daily basis via regular contact with nearshore and offshore helpdesk teams
- Challenging products helpdesk teams in their daily activities
- Assisting and supporting customer entities and Group HR by handling key issues coordination and holding catch-up calls to review their BAU activity, handling escalation cases
- Communicating with customers any relevant issue or activity in the scope (upgrade, incident, outage)
- Ticketing tool (Silva) administration: user access administration, service catalog maintenance, continuous improvement, reports formalization
- Formalizing regular data reports on the level to monitor the quality of service
- Coordinating, monitoring, and implementing the release management process
- BAU revenues calculation and monitoring
- Experience with ServiceNow
- Experience with PowerBI is a nice-to-have or motivation to learn
- ITIL knowledge
- English environment
- Work on challenging projects for big clients
- Learn more about emerging technologies
- Possibility of working remotely
- Design your career plan
- Access to continuous training and certifications
- Evolving through our internal mobility program
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiroJob Summary: We are seeking a highly skilled Service Manager to join our team at It Service Management Company. The successful candidate will be responsible for ensuring the execution of contracted services, managing communication with customers, and overseeing the fulfillment of service levels.Key Responsibilities:Ensure the execution of contracted services...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiroAbout the RoleAs a Service Manager at It Service Management Company, you will be responsible for ensuring the execution of contracted services according to contractual terms and service levels. Your main responsibilities include managing service execution and performance levels, communicating with customers, and fulfilling service levels. You will also be...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroService Manager Role OverviewWe are seeking a skilled Service Manager to join our team at Neotalent Conclusion. As a Service Manager, you will be responsible for leading the delivery of high-quality services to our clients in the energy sector.Key Responsibilities:Service Level Management and Quality of Service reporting and governanceContinuous Improvement...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroAt Neotalent Conclusion, we are committed to delivering exceptional IT services to our clients. As a Service Manager, you will play a crucial role in ensuring the smooth operation of our services and driving continuous improvement. Your primary responsibility will be to manage service level agreements, quality of service reporting, and governance. You will...
-
IT Service Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Landskill Tempo inteiroWe are Landskill, a company dedicated to innovation and growth. We're looking for a skilled Service Manager to join our team. If you have a passion for technology and a drive to learn, we want to hear from you. Our team is motivated by a desire to stay ahead of the curve, and we're committed to creating a work environment that fosters collaboration and...
-
Technical Service Manager
4 semanas atrás
Lisboa, Lisboa, Portugal We Are Meta Tempo inteiroUnlock Your Potential as a Technical Service ManagerWe Are Meta is seeking a highly skilled Technical Service Manager to join our team. As a key member of our organization, you will be responsible for leading our technical operations and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Expand your network and collaborate...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroService Manager LisboaNoesis is seeking a skilled Service Manager to join our team in Lisboa, Portugal. The ideal candidate will have a degree in Computer Engineering, Management Informatics, or a related field, and at least 3 years of experience in Service Management.Key Responsibilities:Optimize service delivery from an analytical perspectiveCollaborate...
-
Cloud Service Manager
Há 6 dias
Lisboa, Lisboa, Portugal AXA Group Tempo inteiroROLE CONTEXT We are looking for a skilled Cloud Service Manager to join our team at AXA Group. The successful candidate will be responsible for ensuring the operational performance of our cloud services, including AWS, and will work closely with our development and operations teams to ensure seamless integration and delivery of cloud-based solutions. ...
-
Service Delivery Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Insync Staffing Tempo inteiroService Delivery Manager Support RoleThe Service Delivery Manager Support role at Insync Staffing involves overseeing service delivery, managing resources, and ensuring alignment with business objectives. This role requires experience in service delivery within a training environment, proficiency in project management, and strong customer relationship...
-
Technical Service Manager
4 semanas atrás
Lisboa, Lisboa, Portugal We Are Meta Tempo inteiroUnlock Your Potential as a Technical Service ManagerWe Are Meta is seeking a highly skilled Technical Service Manager to join our team. As a key member of our organization, you will be responsible for leading our technical operations and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Expand your network and collaborate...
-
IT Service Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Landskill Tempo inteiroService Manager Job DescriptionWe are Landskill, a company dedicated to innovation and growth. We're seeking a skilled Service Manager to join our team and contribute to our mission.Key Responsibilities:Lead the planning, execution, and monitoring of IT services to ensure high-quality delivery.Develop and implement service management processes to improve...
-
Technical Service Manager
4 semanas atrás
Lisboa, Lisboa, Portugal We Are Meta Tempo inteiroUnlock Your Potential as a Technical Service ManagerWe Are Meta is seeking a highly skilled Technical Service Manager to join our team. As a key member of our organization, you will be responsible for leading our technical operations and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Expand your professional network by...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Landing Tempo inteiroService Manager RoleWe are seeking a highly skilled Service Manager to join our team at Landing. As a Service Manager, you will be responsible for ensuring the execution of contracted services according to contractual terms and service levels.Main ResponsibilitiesService Execution: Ensure the execution of contracted services, following a continuous process...
-
Service Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroKey Responsibilities:• Develop and implement strategic plans to drive business growth and improvementEssential Skills:* Strong leadership and communication skills* Ability to analyze complex data and make informed decisions* Experience in process improvement and change managementAbout the Role:We are seeking a highly skilled and motivated individual to...
-
Service Delivery Manager
3 semanas atrás
Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiroService Manager (Hybrid)iTRecruiter is seeking a skilled Service Manager to join our team in Lisbon, Portugal.The ideal candidate will have 3 years of experience in IT Service Management activities, with a strong background in the ITIL Framework (Evaluation, Implementation, and Operation).Experience in the Banking/Insurance Industry is highly valued, and an...
-
Service Delivery Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroAbout Neotalent ConclusionWe are a leading Iberian specialist providing services in Information Technology and Engineering. As part of the Conclusion organization, we focus on increasing the technological capacity of our clients and their digital transformation.Our MissionWe attract the best people and combine them with the needs of ambitious projects. Our...
-
Service Delivery Manager
1 semana atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroJob Title: Service Delivery ManagerAbout the Role:We are seeking a skilled Service Delivery Manager to join our team at Match Profiler. The successful candidate will be responsible for ensuring a high-quality service delivery to our worldwide entities. Key responsibilities include being the single point of contact for local IT teams, coordinating incident...
-
Client Services Manager
Há 3 dias
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro**Job Summary**We are recruiting a Client Services Manager to lead a team of customer support specialists. As a key member of our organization, you will be responsible for ensuring the highest level of customer satisfaction in the field of international health insurance plans.**Key Responsibilities**Manage and supervise a team of 6 to 12 customer support...
-
Service Delivery Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleWe are seeking a highly skilled Service Manager to join our team at Phiture. As a Service Manager, you will be responsible for managing and monitoring services, as well as building and operating IT solutions from a service perspective.Key ResponsibilitiesManage and monitor services to ensure high-quality deliveryBuild and operate IT solutions...
-
Luxury Service Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Quintessentially Tempo inteiroQuintessentially Portugal is seeking a highly skilled Luxury Service Manager to provide exceptional service to its discerning clients in Lisbon. Key responsibilities include:Delivering personalized lifestyle management services through expert advice and insider access.Promoting luxurious experiences and creating lifelong memories.Ensuring seamless client...