Customer Service Advisor
Há 1 mês
We are looking for a highly skilled Customer Service Advisor to join our team in the beautiful country of Portugal. As a key member of our support team, you will play a crucial role in providing exceptional customer service via phone and email.
About the RoleThis is a fantastic opportunity to work from home, enjoying a great work-life balance while still being part of a dynamic and supportive team. In this role, you will be responsible for:
- Providing top-notch customer support via phone and email, ensuring that customers receive timely and accurate responses to their queries.
- Giving clear, concise, and complete information by using established procedures and protocols.
- Taking ownership of customer queries and resolving them efficiently and effectively.
- Building strong relationships with customers, responding to their questions in a friendly, courteous, and professional manner.
- Meeting and exceeding customer service quality goals, compliance regulations, and productivity targets.
You will also have the opportunity to create amazing customer experiences that people value and we are proud of. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, this could be the perfect role for you
The BenefitsAs a valued member of our team, you can expect:
- A competitive salary package with a performance bonus.
- Health coverage and private healthcare.
- Work-from-home opportunities.
To be successful in this role, you will need:
- German C2 language proficiency.
- English B2 language proficiency.
- Ability to resolve customer concerns and create a seamless customer experience.
- Ability to walk customers through complex procedures from start to finish.
- EU Citizenship, Residence card, or Manifest of interest.
We offer a collaborative and dynamic work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please don't hesitate to apply
Please note that the estimated salary range for this position is around €40,000 - €60,000 per annum, depending on experience and qualifications. However, this figure may vary based on factors such as location, industry standards, and individual performance.
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