Customer Service Advisor for Household Appliances
3 semanas atrás
About Us
Phiture is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
Career Opportunity
We're looking for a Customer Service Advisor to join our team in Lisbon, Portugal. As a key member of our customer service team, you'll provide exceptional support to clients via inbound calls, outbound calls, or through the Internet.
Job Responsibilities
Your primary responsibilities will include:
- Engaging with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services.
- Reviewing requests, making appropriate decisions, and processing accordingly.
- Demonstrating the ability to analyze information and solve problems.
- Working on continuous improvement for customer satisfaction.
Requirements
To succeed in this role, you'll need:
- A high level of French (written and oral) and fluent in English (B2).
- Excellent writing and communication skills coupled with empathy and team spirit.
- The ability to identify customers' needs and propose fast solutions.
- Proactivity, results-driven approach, self-motivation, and great teamwork skills.
What We Offer
We offer a competitive salary of €25,000 - €30,000 per year, depending on experience. You'll also enjoy full-time contracts with indefinite duration, central location in Lisbon, Portugal, and opportunities for career growth and personal development. Our benefits package includes bring-a-friend bonuses, full paid training, and language classes.
Why Work with Us?
At Phiture, we pride ourselves on being an equal-opportunity employer committed to creating a diverse and inclusive work environment. We believe in promoting from within and offer a range of FREE Learning and Leadership Development programs to help you grow your career. If you're passionate about delivering exceptional customer experiences and have what it takes to thrive in a dynamic environment, we encourage you to apply.
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