Customer Service Expert for Home Appliances

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview

Cross Border Talents is a leading provider of talent solutions, and we are currently seeking an experienced French-Speaking Customer Service Representative to join our team in Lisbon, Portugal.

Salary: The estimated salary for this position is 895 gross/month (14 months) + performance bonus of 100 gross/month (12 months), plus meal allowance and transport allowance.

Job Description:

We are looking for a highly skilled customer service professional to provide exceptional support to our clients in the home appliances industry. As a French-Speaking Customer Service Representative, you will be responsible for assisting customers with inquiries, troubleshooting, and service requests via phone, email, and chat. Your goal will be to deliver timely and accurate responses while maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities:

  • Provide excellent customer support and resolve issues efficiently
  • Collaborate with internal teams to ensure seamless customer experience
  • Ensure compliance with quality standards and company policies
  • Continuously improve customer service skills and knowledge through training and development

Requirements:

  • Proficient in French (C1/native) and English (B2)
  • Strong communication and interpersonal skills
  • Problem-solving mindset and attention to detail
  • Ability to work in rotational shifts and adapt to a dynamic work environment

Why Join Us?

As a valued member of our team, you will have the opportunity to gain valuable experience in a growing industry, develop your skills and knowledge, and work in a multicultural environment. Our team values collaboration, growth, and innovation, and we offer a comprehensive training program to ensure your success in this role.



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