Customer Service Representative for Home Entertainment

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences on behalf of our clients in the entertainment industry.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat regarding subscription, invoicing, and troubleshooting issues.
  • Provide account and application support to customers, ensuring they receive the best possible service.
  • Collaborate with internal teams to resolve complex customer issues and improve overall service quality.
Requirements
  • Native French speaker with a minimum B2 level in English.
  • Based in Portugal with a strong understanding of local regulations and culture.
  • Previous experience in customer-facing roles is an asset.
What We Offer
  • A competitive salary package: €9,850 gross per month (14 months) + up to €1,400 performance bonus + meal vouchers of €8.22 per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan after six months.
  • A 6-month contract with opportunities for extension.
  • A remote work arrangement, working from home with flexible hours (Monday to Sunday, 08:00 to 21:00).
About Us

We are a global Customer Experience Specialist with over 50,000 employees worldwide. Our international hub in Lisbon serves as a strategic location for handling customer service experiences on behalf of leading brands.



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