Customer Service Representative for Global Entertainment Company
Há 1 mês
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing world-class service to our clients' customers while working on projects for top prestigious and worldwide brands.
Key Responsibilities- Answering incoming queries from customers via phone, email, and chat
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Collaborating with the team to achieve success
- A native level of German and at least a B1 level of English
- Enthusiasm about movies, shows, and the entertainment industry
- Knowledge of the value and impact of a good customer experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Willingness to relocate to Lisbon for an international career and life experience
- Type of contract: long-term fixed-term contract, renewable every year
- Working hours: rotating shifts (5 days/week, weekends included, 8 AM - 9 PM)
- Salary conditions: 950€ - 1.000€ gross/month (including free accommodation) or 1.300 - 1.400€ gross/month (excluding accommodation)
- Reimbursement of initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening a bank account, and social integration
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
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