Customer Service Representative for Media and Entertainment Company
2 semanas atrás
Your responsibilities as a Customer Service Representative will be multifaceted:
Main Responsibilities:
- Provide support to customers via various channels, including social media, chats, emails, and calls.
- Handle subscription, invoicing, and technical troubleshooting queries.
- Record customer interactions and transactions, documenting inquiries, complaints, or comments, as well as actions taken.
- E nsure excellent customer satisfaction by responding in a friendly and approachable manner.
To succeed in this role, you should have the following qualifications and skills:
- You are a native French speaker with a good level of English (B2 minimum).
- You are already based in Portugal, preferably below Coimbra.
- You are motivated, committed to your work, and able to write in French.
- You are a team player, willing to work with colleagues from diverse nationalities.
- Previous experience in Customer Service is advantageous.
This full-time position comes with the following benefits:
- A 6-month temporary contract.
- A salary of €12,460 gross per year (approximately €890€ gross per month) + performance-related bonus up to €1,200 annually + meal voucher of €8.42 per working day.
- A schedule that includes rotative shifts from Monday to Sunday between 8 AM and 9 PM.
Blu Selection was founded by two French entrepreneurs in 2000. As an international Customer Experience Specialist, we have a global presence and employ over 50,000 people. In our Lisbon hub, we handle customer service experiences on behalf of prominent brands from the Travel and Tourism Industry.
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