Customer Service Expert for Home Automation Solutions
2 semanas atrás
At Blu Selection, we're seeking a skilled Customer Service Expert to join our team in Lisbon. As a key member of our multicultural team, you will provide exceptional support to customers through various channels, including phone, email, and social media.
About the RoleAs a Technical Advisor for Home Automation Systems, your responsibilities will include:
- Providing timely and effective support to customers via multiple channels
- Documenting relevant case information for future reference
- Assisting users with pre-sales inquiries, general questions, and technical issues
- Adapting the brand's voice and tone for interactions across various platforms
To succeed in this role, you'll need:
- A strong customer service background or experience in sales/commercial roles
- Excellent communication skills, both written and verbal
- Proficiency in German (native level) and good English language skills
- A proactive and team-oriented approach
We provide a comprehensive compensation package, including:
- A competitive salary of €1,100 gross per month (14x payment)
- A performance bonus of up to €200 per month
- Meal vouchers worth €7.23 per workday
- Reimbursement of some transportation costs
- Private health insurance and dental plan after six months
- Opportunity to live and work in Portugal with reimbursement of initial flight ticket up to €400 after six months
- Twelve months of accommodation in a shared flat provided by the company (rental fee applies)
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