Customer Service Representative for Gaming
3 semanas atrás
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service for Gaming representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences that meet or exceed departmental goals.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries, representing Customer Service for Gaming and ensuring first contact resolution.
- Take ownership of customer requests and maintain accountability for follow-through, ensuring seamless customer experiences.
- Implement management mentoring to reach departmental goals, consistently delivering high-quality customer service.
- Support less-experienced agents by sharing best practices, promoting a culture of excellence and teamwork.
- Perform other duties as assigned, contributing to the success of our team and the company.
- Native level of German (written and spoken);
- Fluency in English (B2);
- High school diploma (or equivalent);
- Player and support-oriented attitude, with a knack for helping others;
- Team player with strong problem-solving and conflict management skills;
- Passion for video games and mobile applications;
- Experience in telephone customer service/call center environment (minimum 1 year);
- Excellent verbal and written communication skills;
- Basic proficiency with Microsoft Word and Microsoft Office or equivalents.
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment;
- Possibility of cooperation with leaders in various industries;
- Respectful and inclusive environment;
- A wealth of opportunities to progress and move business areas projects;
- Flexibility & Work/life balance;
- Stable work and career progression;
- Long-term development opportunities;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Free Portuguese language courses, sport activities and organized events.
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