Technical Operations Supervisor

3 semanas atrás


Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

We are seeking a highly skilled Technical Operations Supervisor to join our team at Multipessoal, a leading company in the Consumer Electronics sector.

**Job Summary:**

This is an exciting opportunity for a motivated and organized individual to oversee the technical return process, ensuring efficient and cost-effective solutions. As a Technical Operations Supervisor, you will be responsible for monitoring and controlling the cost of technical returns, managing lead time and pending returns, and supervising outsourced returns supporting staff.

**Key Responsibilities:**

Monitor and analyze return data to identify trends and areas for improvement
Develop and implement strategies to reduce return rates and costs
Collaborate with logistics operators and service centers to manage pending return orders
Supervise and train outsourced returns supporting staff
Analyze and report on technical return activity
Investigate improper dealer return charges
Conduct root cause analysis to improve administrative processes
Monitor and validate billing services from partners

**Requirements:**

Bachelor's degree in management or related field
Advanced Microsoft Office skills, particularly Excel
Fluency in English (mandatory)
Excellent analytical and problem-solving skills
Ability to work in a fast-paced environment

**Benefits:**

Opportunity to work with a leading company in the Consumer Electronics sector
Competitive salary: $80,000 - $110,000 per year, depending on experience
Chance to grow and develop your career in a dynamic industry
Relocation assistance available for the right candidate

**About Us:**

Multipessoal is a multinational company committed to innovation and excellence. We offer a challenging and rewarding work environment that fosters growth and development.



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