Senior Beauty Product Specialist
1 semana atrás
At Teleperformance Portugal, we are seeking a highly skilled Senior Beauty Product Specialist to join our team. This is an excellent opportunity for individuals who are passionate about beauty products and have a strong ability to communicate in French.
About the JobWe are looking for a customer-focused professional to work as a Customer Care representative for luxury beauty brands. As a Senior Beauty Product Specialist, you will be responsible for providing exceptional customer service, answering questions, and promoting client brands through various communication channels.
Responsibilities:- Provide advanced sales through servicing to ensure well-rounded and complete beauty solutions for consumers.
- Place orders, resolve technical queries, and undertake associated administrative activities.
- Communicate with consumers by telephone, email, live chat, messaging, and social media.
- Provide first contact resolution on service inquiries, complaints, and complex consumer questions within various topics.
- Fluent level of written and verbal communication skills in French.
- Good level of written and verbal communication skills in English (minimum B2).
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity.
- Prior call center experience in sales and/or customer service capacity.
- Aptitude for problem-solving.
- Dynamism and team spirit.
- Flexible and quick learner, able to adapt continuously.
- International career in a multicultural environment.
- Investment in training and personal development.
- Good reference for future career.
- Leadership opportunities.
- Challenging work as a Customer Care representative.
- Opportunity to grow in a dynamic leading multinational company.
- Accommodation in a Teleperformance apartment.
- Refund of initial flight expenses.
- Annually complementary return flight to your home country (within Europe).
- Health Insurance since day one in the company.
- Free company events and activities.
Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages. Our company offers a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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