Customer Service Representative Beauty Products
4 semanas atrás
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Porto. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and chat.
Key Responsibilities:
- Respond to customer inquiries in Dutch, ensuring all communications are clear, friendly, and professional.
- Assist customers with product-related questions, order processing, returns, and general inquiries about our beauty products.
- Troubleshoot and resolve customer issues efficiently, aiming for a first-contact resolution whenever possible.
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Collaborate with team members and other departments to improve customer satisfaction and address common issues.
- Stay up-to-date with product knowledge and industry trends to provide informed support to customers.
Requirements:
- Native Dutch speaker with strong communication skills.
- B2 level proficiency in English; additional languages are a plus.
- Previous experience in customer service or a related field, preferably within the beauty sector.
- Excellent problem-solving skills and a customer-oriented mindset.
- Ability to work independently and collaboratively as part of a team.
- Proficient in using computer systems and software applications.
- A passion for beauty products and a genuine desire to help customers.
What We Offer:
- A competitive salary of €28,000 - €32,000 per year, depending on experience.
- Comprehensive training and ongoing support to help you excel in your role.
- Employee benefits, including health insurance, wellness programs, and staff discounts on beauty products.
- Opportunities for career advancement and professional growth within the company.
- A dynamic and inclusive work environment in the beautiful city of Porto.
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