Customer Service Representative Beauty Products

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Porto. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and chat.

Key Responsibilities:

  • Respond to customer inquiries in Dutch, ensuring all communications are clear, friendly, and professional.
  • Assist customers with product-related questions, order processing, returns, and general inquiries about our beauty products.
  • Troubleshoot and resolve customer issues efficiently, aiming for a first-contact resolution whenever possible.
  • Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
  • Collaborate with team members and other departments to improve customer satisfaction and address common issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed support to customers.

Requirements:

  • Native Dutch speaker with strong communication skills.
  • B2 level proficiency in English; additional languages are a plus.
  • Previous experience in customer service or a related field, preferably within the beauty sector.
  • Excellent problem-solving skills and a customer-oriented mindset.
  • Ability to work independently and collaboratively as part of a team.
  • Proficient in using computer systems and software applications.
  • A passion for beauty products and a genuine desire to help customers.

What We Offer:

  • A competitive salary of €28,000 - €32,000 per year, depending on experience.
  • Comprehensive training and ongoing support to help you excel in your role.
  • Employee benefits, including health insurance, wellness programs, and staff discounts on beauty products.
  • Opportunities for career advancement and professional growth within the company.
  • A dynamic and inclusive work environment in the beautiful city of Porto.


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