Lisbon Beauty Services Representative

2 meses atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Service Opportunity

Your responsibilities and impact as a Beauty Customer Service Representative will be:

  • Management of consumer requests relating to Information and Complaints through different channels
  • Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
  • Being in contact with other departments and redirecting related cases and issues to related departments

Requirements and Skills

  • Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction
  • Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset
  • Proficiency in the English language, with a minimum of B2 level proficiency
  • Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions
  • Willingness and availability to work flexible shifts
  • Previous experience in the cosmetics and luxury industry is advantageous
  • Knowledge and hands-on experience with digital and social media platforms
  • Prior involvement in customer service roles is a plus

Company Benefits

  • Type of contract: long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week) Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
  • Salary conditions: Including free accommodation (shared flat, all bills included): 950-1100€ gross/month; Excluding accommodation: ******** € gross/month
  • Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
  • For international candidates: Reimbursement of your initial flight expenses after 9 months; Airport pick up; Yearly two-way flight ticket back to your home country (within the EU); Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths

About the Company

  • Located in Porto and Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration
  • Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world
  • They are looking for you to be an added value to their international team including talents from more than 80 nationalities all over the world


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