Luxury Beauty Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Unlock Your Potential as a Luxury Beauty Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Beauty Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing expert advice on luxury beauty products.

About the Role:

  • Provide high-level customer service and support to customers via phone, email, and live chat
  • Offer personalized product recommendations and advice to enhance the customer experience
  • Work collaboratively with internal teams to resolve complex customer inquiries and complaints
  • Maintain up-to-date knowledge of luxury beauty products and services to provide accurate information to customers

Requirements:

  • Fluent written and verbal communication skills in English (minimum B2)
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity
  • Previous call center experience in sales and/or customer service capacity
  • Aptitude for problem-solving and adaptability

Benefits:

  • Investment in training and personal development
  • Good reference for future career opportunities
  • Leadership opportunities for growth and advancement
  • Competitive salary: €30,000 - €40,000 per annum
  • Comprehensive health insurance
  • Free company events and activities

About Teleperformance Portugal:

Teleperformance Portugal is a leading provider of customer experience solutions, with over 12,000 employees from 111 nationalities. We offer a dynamic and multicultural work environment, with opportunities for growth and development. Our team provides services in 35 languages and has a wide range of integrated omnichannel solutions, technology, and security standards.



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