Luxury Beauty Customer Service Representative
4 semanas atrás
We are seeking a highly motivated and customer-focused individual to join our team as a Luxury Beauty Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing expert advice on luxury beauty products.
About the Role:
- Provide high-level customer service and support to customers via phone, email, and live chat
- Offer personalized product recommendations and advice to enhance the customer experience
- Work collaboratively with internal teams to resolve complex customer inquiries and complaints
- Maintain up-to-date knowledge of luxury beauty products and services to provide accurate information to customers
Requirements:
- Fluent written and verbal communication skills in English (minimum B2)
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity
- Previous call center experience in sales and/or customer service capacity
- Aptitude for problem-solving and adaptability
Benefits:
- Investment in training and personal development
- Good reference for future career opportunities
- Leadership opportunities for growth and advancement
- Competitive salary: €30,000 - €40,000 per annum
- Comprehensive health insurance
- Free company events and activities
About Teleperformance Portugal:
Teleperformance Portugal is a leading provider of customer experience solutions, with over 12,000 employees from 111 nationalities. We offer a dynamic and multicultural work environment, with opportunities for growth and development. Our team provides services in 35 languages and has a wide range of integrated omnichannel solutions, technology, and security standards.
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