Luxury Beauty Customer Service Ambassador

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Your opportunity as a Luxury Beauty Customer Service Ambassador lies in the following aspects:

Overview

Blu Selection, a multinational organisation renowned for providing top-notch sales and customer service solutions, is seeking an exceptional individual to join their international team. With talents from over 80 nationalities, you will be part of a diverse and dynamic environment.

Compensation

The salary conditions include a fixed monthly gross income ranging between €950-€1100, inclusive of free accommodation in a shared flat with all bills covered. Alternatively, excluding accommodation, the compensation is €******* gross per month. During the training period, successful candidates receive 50% of their hourly wages at a lower tax rate. International candidates are eligible for reimbursement of initial flight expenses after nine months, airport pickup, yearly two-way flight tickets back to their home country within the EU, and assistance with paperwork and opening a bank account upon arrival.

Job Description

As a Luxury Beauty Customer Service Ambassador, your responsibilities will revolve around managing consumer requests related to information and complaints through various channels. You will provide excellent solutions, services, products, and beauty advice in a professional, precise, and timely manner. This involves being in contact with other departments and redirecting related cases and issues to relevant departments.

Required Skills and Qualifications

To succeed in this role, you must possess exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction. A demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset are essential. Proficiency in the German language, with a minimum C1 level, and English language proficiency at B2 level are required. Additionally, solid IT skills, including the ability to efficiently utilise reporting tools for customer interactions, are necessary. Prior experience in the cosmetics and luxury industry is advantageous, as is knowledge and hands-on experience with digital and social media platforms.

Benefits

Blu Selection offers a comprehensive package, including full-time working hours (40 hours/week) on a rotational schedule (8:00-20:00), with one hour allocated for lunch/dinner. You will also have access to free Portuguese lessons, cooking classes, sports activities, and social events organised by the company. Career opportunities in different career paths are available, allowing you to grow and develop within the organisation.


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