Customer Relations Specialist

Há 21 horas


Porto, Porto, Portugal Manpowertbo Tempo inteiro

The Customer Relations Specialist will be the voice of Manpowertbo, providing support to international clients through various channels.

The ideal candidate will be a native Brazilian Portuguese or Portuguese speaker with English proficiency (C1), possessing problem-solving skills and a positive mindset. They will navigate online tools to provide accurate information, offer peer-to-peer learning, and contribute to a positive working environment.

The role involves:

  • Listening, responding, and mediating between guests and partners.
  • Replying to calls, emails, and messages in Portuguese and English.
  • Navigating online IT tools to provide accurate information and follow set processes.
  • Supporting teammates and colleagues with peer-to-peer learning and constructive feedback.
  • Regular involvement with company events and team meetings.

The ideal candidate will have a strong ability to work in a team-based, fast-paced, international environment, embracing different cultures and languages. They will also be open to changing priorities and business processes.

Benefits include a bonus package, full-time paid training, a learning and development platform, and a thriving work culture.

This is a full-time role with rotative and late shifts, and the candidate should be willing to work in a location in Porto. Required skills include intermediate IT skills, a problem-solving mentality, and a strong customer service focus.


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