Senior Client Experience Associate
1 semana atrás
Job Overview
We are seeking a skilled and results-driven Senior Client Experience Associate to join our team in Lisbon, Portugal. As a key member of our customer service team, you will play a vital role in ensuring exceptional client experiences across all operations.
About the Role
In this dynamic position, you will engage with clients to provide expert guidance and knowledge on Masterpiece Policy for Homeowners' products and services through incoming calls or emails. Your responsibilities will include reviewing requests, making informed decisions, and processing accordingly. Additionally, you will demonstrate your ability to analyze information and solve problems effectively.
Key Responsibilities
- Engage with clients to provide guidance and knowledge on Masterpiece Policy for Homeowners' products and services.
- Analyze information and solve problems efficiently.
- Work on continuous improvement for client satisfaction.
Requirements and Qualifications
To be successful in this role, you must possess:
- A high level of French (written and oral) and fluent in English (B2).
- Excellent writing and communication skills coupled with empathy and team spirit.
- The ability to identify clients' needs and propose fast solutions.
- Proactivity, results-driven self-motivation, and a great team player attitude.
What We Offer
We offer a competitive salary and performance bonus, as well as full-time employment with indefinite contracts (negotiable depending on experience). You will also receive full paid training on the company and project, career development programs, specialized courses, and language classes. Our office is centrally located in Lisbon, Portugal, offering a great work-life balance.
Salary Range
The estimated annual salary for this position is €28,000 - €35,000, depending on qualifications and experience.
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