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Discover a rewarding career opportunity as a Customer Support Representative at Snaphunt
About the JobWe are seeking a highly skilled and motivated individual to join our team as a Global Client Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through inbound calls and emails.
Your daily tasks will include:
- Handling incoming calls and emails from clients in a professional and courteous manner.
- Resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
- Utilizing your knowledge of our tools, processes, and methods to resolve issues efficiently.
- Ensuring that high levels of client satisfaction are maintained.
To succeed in this role, you will require:
- A native level of Turkish language proficiency and fluency in English (B2).
- Experience in customer care is an advantage but not a must.
- A good understanding and level of computer handling skills.
- Excellent problem-solving skills with the ability to research and identify the right information.
- Strong communication skills and a service-oriented, professional, and thorough approach.
Snaphunt is a multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. Our client specializes in recruiting Scandinavians, Dutch, German, and Finnish professionals to various positions across Europe. We are committed to helping people find great jobs abroad and feeling safe during their transition to a new country.
As a Global Client Support Specialist, you will have the opportunity to work with a diverse range of clients and develop your skills in a fast-paced and dynamic environment.
The estimated annual salary for this role is around €35,000 - €40,000, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, life insurance, family plan, relocation package, meal allowance, performance bonuses, development opportunities, and social events.
