Customer Experience Specialist, Rides French Speaker, Lisbon COE
3 semanas atrás
We strive to deliver exceptional customer experiences through our Rides Support team. As a French Speaking Support Agent, you will be responsible for helping customers resolve their issues and turn unhappy users into loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
Key Responsibilities- Resolve technical and account issues for our Partner Drivers through messaging and outbound phone interactions
- Escalate and support on any unforeseen issues, such as bugs / outages
- Ensure we provide a delightful experience to our PDs even when there is uncertainty on resolution steps
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary
- Fluent in French
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Soft-skills to handle outbound phone interactions with our partner drivers
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.
At Uber, we ignite opportunity by setting the world in motion. Our mission is to make transportation as reliable as running water, and as affordable as a phone call. We believe that everyone should have access to reliable transportation, and we're working hard to make that a reality.
-
Lisboa, Lisboa, Portugal Uber COE Tempo inteiroWe strive to deliver exceptional experiences for our customers and partners. Our Community Support Representatives play a vital role in achieving this goal by providing top-notch support and education. They help resolve issues, turn unhappy users into loyal advocates, and develop trustworthy relationships with our community.Key ResponsibilitiesAddress...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroJoin Our Team as a Customer & Technical Support Specialist - French SpeakerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer & Technical Support Specialist - French Speaker. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Customer Experience Specialist In Lisbon
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCustomer Experience Specialist In LisbonAt Blu Selection, we're looking for a talented Customer Experience Specialist to join our team in Lisbon. As a Dutch speaker, you'll play a key role in delivering exceptional customer service and support to our clients.Key Responsibilities:Answering incoming queries from customersIdentifying issues and providing...
-
Customer Experience Specialist in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro{"title": "Customer Experience Specialist", "description": "Join Our Team as a Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and...
-
Native French Speaker Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Summary: We are seeking a highly skilled Native French Speaker to join our Customer Service team as a French Language Customer Support Specialist. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch support to French-speaking customers via phone,...
-
French Customer Support Specialist for Action Cameras
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroCustomer Support Specialist for French Speakers in Action Camera IndustryWe are seeking a highly skilled and fluent French speaker to join our customer support team as a Customer Support Specialist for French Speakers in Action Camera Industry. As a key member of our team, you will be responsible for providing exceptional customer service to our...
-
Customer Experience Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob DescriptionAre you a native Dutch speaker looking for a new challenge? Do you have a passion for customer service and a desire to work in a multicultural environment? We are seeking a Technical Customer Advisor to join our team in Lisbon, Portugal.Key Responsibilities:Provide support to customers through various channels, including phone, email, and...
-
ERP CoE Specialist for Verisure
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout the RoleVerisure is seeking a skilled Group Oracle Cloud ERP CoE Specialist to join our expanding Center of Excellence (CoE) team. This role is crucial to supporting operations in 18 countries across Europe and LATAM. We offer extensive training to help employees develop their skills.As a key player in the ERP CoE Team, you will significantly impact...
-
Group ERP CoE Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Securitas Direct · Lisboa · Expira Em 17 Dias Tempo inteiroJob Title: Group ERP CoE SpecialistVerisure is seeking a skilled and passionate Group Oracle Cloud ERP CoE Specialist to join our expanding Center of Excellence (CoE), which supports operations in 18 countries across Europe and LATAM. This role is crucial to the ERP CoE Team and will significantly impact the business. We offer extensive training to help...
-
Customer Experience Specialist in Lisbon
Há 5 dias
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team in Lisbon. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. This is a fantastic opportunity to work in a dynamic and supportive...
-
Lisboa, Lisboa, Portugal Prorekruter Jobs -Portugal Tempo inteiroSeeking a highly motivated and customer-focused individual to join our team as a French Customer Support Specialist in the vibrant city of Lisbon. As a key member of our support team, you will be responsible for providing top-notch assistance to our customers through various communication channels.About the Role:We are looking for someone with excellent...
-
Customer Experience Specialist in Lisbon
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAt Blu Selection, we're looking for a talented Customer Experience Specialist to join our team in Lisbon. As a key member of our customer support team, you'll play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:Answering incoming queries from customers and providing timely and effective...
-
Customer Experience Specialist in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleWe are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring high levels of customer satisfaction.Key ResponsibilitiesAnswering incoming queries from customers...
-
Customer Experience Specialist Lisbon
Há 2 dias
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroWe are looking for a highly skilled Customer Experience Specialist to join our team in Lisbon. This is an exciting opportunity to work with a leading international customer experience solution provider.About the Role: As a Customer Experience Specialist, you will be responsible for providing exceptional customer support and ensuring that our clients receive...
-
Customer Experience Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroJob Summary: We are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon. As a Turkish speaker, you will be responsible for providing exceptional customer support to high-level clients across multiple channels.Key Responsibilities:Provide support to clients via chat, email, and phone to ensure their satisfaction and growth...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroWe are seeking a highly skilled French language customer support specialist to join our team at Cross Border Talents. The successful candidate will be responsible for providing top-notch support to French-speaking customers via phone, email, and chat.Job DescriptionThis is a unique opportunity to work with a fast-growing company that offers a competitive...
-
Customer Experience Specialist in Lisbon
3 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team in Lisbon. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswering incoming queries from customersIdentifying issues and providing...
-
Technical Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob Title: Technical Support Specialist - French SpeakerThe ideal candidate will be fluent in French and possess excellent communication skills. In this role, you will be responsible for providing technical support to customers, handling billing inquiries, and resolving issues in a timely manner.Key Responsibilities:• Identify customers' needs and provide...
-
Customer Experience Specialist in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in Lisbon. As a key member of our international team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesAnswering incoming queries from customers and providing...
-
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroJoin Our Team as a Customer Support Specialist for Pinterest in Lisbon - French LanguagePinterest, a leading multinational company, is seeking a Customer Support Specialist for its French-speaking team in Lisbon. As a Customer Support Specialist, you will embody the voice of business and provide insights for continuous improvement.Key...