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Technical Support Specialist
1 semana atrás
At Phiture, we're committed to delivering exceptional customer service and empowering our team to drive innovation. As an IT Support Engineer, you'll play a crucial role in ensuring timely resolution of incidents and requests for French-speaking users across various technologies.
The ideal candidate will have proven experience (3+ years preferred) providing technical support in a distributed environment and be fluent in French (written and spoken). Strong expertise in batch scheduling using Control-M, as well as a solid understanding of distributed web and client-server architectures, are essential for this position.
We're looking for an individual who can effectively communicate technical information and solutions to both technical and non-technical users in French. The ability to troubleshoot and resolve complex technical issues related to Oracle databases (SQL), Unix and Windows scripting, is also critical.
In addition to your technical skills, you'll need to be highly organized, detail-oriented, and able to work independently and as part of a team. Excellent problem-solving and analytical skills are necessary for this role, as you'll be collaborating with other technical teams and squads to resolve complex issues.
A strong commitment to delivering exceptional customer service and a willingness to participate in on-call rotation to provide after-hours support as needed, are essential qualities for this position. If you're passionate about providing top-notch technical support and want to join a dynamic team, please submit your CV in English for consideration.
