Hospitality Experience Coordinator
3 semanas atrás
About GuestReady: We are a leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. Our mission is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality.
We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. Our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management.
Job Summary: As a Guest Support Representative, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.
Key Responsibilities:
- Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
- Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
- Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
- Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
Requirements:
- Excellent communication skills in written and spoken English, Spanish, and Portuguese.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service, hospitality, or related fields.
- Strong problem-solving skills and ability to think on your feet.
- Comfortable with technology and able to learn new systems quickly.
Estimated Salary: £22,000 - £28,000 per annum, depending on experience.
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