Senior Guest Experience Coordinator
1 semana atrás
Company Overview
GuestReady is a pioneering short-term rental management company, providing exceptional services to property owners and unparalleled stays to guests. With operations in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we are rapidly expanding our reach.
About Us
We revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. Our purpose is to empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish.
Our Mission
We aim to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
About the Role
We are seeking a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should possess excellent communication skills and a passion for providing top-notch customer service.
Responsibilities
- Provide professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
- Serve as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
- Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
- Maintain a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
- Ensure that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
- Maintain a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.
- Keep detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
- Be proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.
Requirements
- Excellent communication skills and ability to multitask.
- Fluent French and English language skills.
- Prior experience in customer service, hospitality, or related fields.
Compensation Package
The estimated salary for this role is around €40,000 per annum, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
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