Guest Experience Team Member

Há 4 dias

Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Buscojobs Portugal: A Global Leader in Short-Term Rentals

We are a rapidly growing company, operating in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates. With over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, we are revolutionizing the short-term rental industry through innovative technology and a commitment to hospitality.

Our Mission: Empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team handles every aspect of the rental experience, freeing landlords from hassle and stress.

About the Role: We are seeking a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service.

Responsibilities:

  • Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
  • Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
  • Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
  • Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
  • Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
  • Maintaining a deep understanding of Buscojobs Portugal's processes and tools, staying up to date on changes and updates to our systems.
  • Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
  • Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Requirements:

  • Excellent communication skills and ability to multitask.
  • Fluent French and English language skills.
  • Prior experience in customer service, hospitality, or related fields.
  • Strong problem-solving skills and ability to think on your feet.
  • Comfortable with technology.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain a positive attitude.

Estimated Salary: £25,000 - £30,000 per year.

Benefits: Competitive salary, opportunities for career growth, and a dynamic work environment.

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