Guest Experience Team Lead
Há 5 dias
Company Overview: We are an international hotel group located on the stunning Madeira Island, seeking a highly skilled Guest Experience Supervisor to join our 5-star hotel team.
Salary: A competitive monthly salary above average is offered for this full-time position.
Job Description: As a key member of our opening team, you will guarantee a smooth and well-organized operation. You will build meaningful connections with guests, identify opportunities to enhance their experience, and develop emotional experiences through touchpoints during the customer journey.
Required Skills and Qualifications: To succeed in this role, you should have a passion for hospitality, at least 2 years of experience in a similar position, and excellent communication skills. You should be proactive, customer-oriented, and able to work independently while being part of a dynamic team.
Benefits: Our hotel offers meal allowance, free parking space, and accommodation provided if applicable. You will also enjoy professional and personal growth in a collaborative work environment.
Others: Your proficiency in speaking and writing in Portuguese & English is required, with basic German and French knowledge being a plus. Solid knowledge of MS Office, especially Excel and Word, is also necessary.
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