Travel Professional for International Expedias
2 semanas atrás
We are seeking a dynamic and enthusiastic Customer Service Agent to join our team in Lisbon, Portugal. As a Travel Professional for International Expedias, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our booking management system.
Responsibilities- Manage bookings, including alterations, cancellations, and new reservations
- Provide assistance to clients via inbound calls, addressing inquiries and requests related to their reservations
- Maintain the back-office reservations system, including ticket issuance, modifications, and cancellations
To succeed in this role, you should possess:
- A native level of English and good German language skills
- Enthusiasm for the travel and tourism industry
- Strong communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds
- Knowledge of the value of excellent customer service and its impact on business success
- A willingness to relocate to Portugal for an international career and life experience
- A valid Portuguese work permit (required)
This is a full-time position with a competitive salary package, offering:
- Type of contract: yearly or 6 months, renewable
- Working hours: 40 hours per week, rotating shifts between 7am and 9:30pm
- Salary conditions (*): 1450€ gross/month (excluding accommodation) or 1080€ gross/month (including free accommodation)
In addition, we offer:
- Reimbursement of initial flight expenses
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Assistance with paperwork, opening a bank account, etc., upon arrival
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
- Real career opportunities in different career paths
Your prospective employer is a multinational organisation with a strong reputation as one of the best sales and customer service solutions providers in the world. Our company is dedicated to connecting international candidates and companies, and we are looking for talented individuals like you to join our team.
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