Customer Service Representative for Expedia

2 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Join the Expedia Team as a Customer Service Representative



Are you passionate about the travel and tourism industry? Do you have a knack for providing exceptional customer experiences?



We're looking for a dynamic and enthusiastic individual to join our team as a Customer Service Representative for Expedia. As a key member of our customer support team, you will be responsible for:




  • Booking management: altering, cancelling or creating new reservations
  • Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
  • Managing the reservations back-office: ticket issuing, modification and cancellation of reservations


To succeed in this role, you will need to possess:




  • A native level of German and a good level of English
  • Enthusiasm about travelling and tourism industry
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skilful at communicating with people
  • Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Portugal for an international career and life experience
  • Having a valid Portuguese work permit (required)


In return, we offer:




  • Type of contract: yearly or 6 months contract, renewable
  • Working hours: full time (40h/week) on rotating shifts between 7am and 9:30pm


Additionally, for international candidates, we provide:




  • Reimbursement of your initial flight expenses
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
  • Real career opportunities in different career paths


We are a multinational organisation with a strong presence in Portugal, offering a dynamic and supportive work environment. If you're passionate about the travel industry and eager to take on new challenges, we encourage you to apply for this exciting opportunity.



Please note that only shortlisted candidates will be contacted. We look forward to reviewing your application



Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.

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