Lodging Partner Associate
2 semanas atrás
Customer Service Role Overview
As a Lodging Partner Associate at Expedia Group, you will be instrumental in delivering exceptional customer service for our B2B travel-related services. Your fluency in Dutch and English will enable you to effectively communicate with customers and resolve their inquiries in a timely manner.
Key Responsibilities:
- Resolve customer inquiries through various channels, ensuring minimal customer effort.
- Utilize data analysis to address complex issues promptly and effectively.
- Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Manage multiple tasks with precision and meet deadlines consistently.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Requirements:
- 6-12 months of proven customer service experience, ideally in a fast-paced environment.
- Fluent in both English and Dutch with excellent verbal and written communication skills.
- Associate's degree or equivalent professional experience preferred.
- Proficient in customer care management software and Microsoft Office programs.
- Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Choose Expedia Group:
- Opportunity to grow within a global organization at the forefront of travel technology.
- Competitive compensation and comprehensive benefits package.
- Impactful work that directly contributes to enhancing customer experiences worldwide.
- Hybrid work environment.
- International, multilingual environment.
- Engagement activities to socialize and help the local community.
Relocation Assistance: A relocation lump sum is offered to successful candidates.
Part-Time Opportunities: We are open to part-time work arrangements.
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