Dutch Speaking Order Support Specialist

Há 7 horas


Porto, Porto, Portugal Recruitment Direct Tempo inteiro

Job Responsibilities:
As a Dutch Speaking Order Support Specialist at Recruitment Direct, you will be handling customer inquiries, including responding to inbound calls and conducting outbound calls to clarify information with customers. You will also be responsible for handling escalations from customer-facing colleagues and resolving complex issues related to online orders. Additionally, you will liaise with partners to resolve issues and achieve customer satisfaction. Your tasks will include investigating issues to make decisions that impact customer and partner relationships, and communicating with customers via phone and email to provide updates on issue resolution.

Requirements:
Strong attention to detail and accuracy in performing tasks. Ability to work under strict regulations and protocols. Ability to investigate and resolve complex issues. Strong communication and customer service skills. Ability to work independently and make decisions that impact customer and partner relationships.



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