Retention and Loyalty Program Developer

Há 2 dias


Lisboa, Lisboa, Portugal Darkroom Tempo inteiro

About Us

We're a professional team dedicated to helping our clients achieve their goals through innovative solutions. Our team is passionate about delivering exceptional results and providing our clients with the tools they need to succeed.

We're seeking a highly innovative, data-driven Retention Marketing Manager, who's motivated by the challenge of working with some of the fastest-growing e-commerce and digital brands. As a key member of our team, you will be responsible for developing creative strategies in email and SMS campaign development to help our clients grow.

Our Values:

  • Collaboration: We believe in fostering a culture of collaboration and teamwork within our organization.
  • Innovation: We're committed to staying ahead of the curve and delivering cutting-edge solutions to our clients.
  • Customer satisfaction: We're dedicated to providing our clients with exceptional results and exceeding their expectations.

A Day in the Life:

  • Develop strategic campaign calendars and prioritize projects and initiatives designed to scale your clients' email and SMS programs.
  • Provide support and guidance to help retention specialists analyze data, develop winning retention strategies, and create reports for client's happiness.
  • Project manage and delegate client tasks to your team, consisting of both retention specialists and designers. Review all client briefs and designs for approval before they are sent to the client.
  • Assign segmentation and QA email and SMS campaigns ensuring flawless delivery to customer audiences.
  • Coordinate cross-departmentally with the Performance Marketing and Strategy teams to develop cohesive and creative campaigns that drive client growth.
  • Report on strategic KPIs for clients, creating insights and actionable recommendations to grow client retention engagement and revenue.
  • Execute automation/flow logic set-up, pop-up builds, and app integrations.

What We Offer:

  • Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy and holidays throughout the year to keep you recharged and sharp.
  • Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, São Paulo, and Barcelona
  • Finances, growth, and retirement: Equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.
  • Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving us insights into services far beyond our job descriptions. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.


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